Growth & Brand Expert

Location :  Cambridge, UK (with UK-wide travel to factories, warehouses & client sites)
Job Type :  Full Time, Permanent

Role Overview

We are looking for a high-impact Marketing, Growth & Personal Brand Manager to take ownership of lead generation, brand building, sales conversion, and the full customer journey.

This is a hands-on, field-driven role combining:

  • Social media & video-led marketing
  • Personal brand & PR for the founder
  • Sales conversion & revenue growth
  • CRM, systems, and process ownership

You will travel across the UK to customer sites, factories, and warehouses, capturing real content, generating enquiries, converting leads, and ensuring a seamless customer experience from first enquiry to post-delivery follow-up.

This role is ideal for someone who is creative, commercial, tech-savvy, and execution-focused.

Key Responsibilities

Marketing, Content & Personal Brand

  • Create and execute social media strategies that generate real enquiries and leads.
  • Travel across the UK to film natural stone, factories, warehouses, installations, and customer stories.
  • Produce and publish short-form videos (Reels, Shorts, TikTok, LinkedIn, Instagram, YouTube).
  • Explain products, processes, and craftsmanship clearly on camera.
  • Manage and grow the company brand and the founder’s personal brand.
  • Ensure connect with the Media Team and support.

Sales & Growth Ownership

  • Act as the first point of contact for customer enquiries via phone, email, WhatsApp, and live chat.
  • Proactively follow up with leads and convert enquiries into confirmed orders.
  • Build trust with UK customers through professional, confident communication.
  • Maintain long-term customer relationships to drive repeat business and referrals.
  • Work with clear targets, conversion metrics, and revenue goals.

Quoting, Coordination & Delivery

  • Collect interior layouts, drawings, and measurements to prepare accurate quotations.
  • Coordinate with warehouses and suppliers to confirm material availability.
  • Manage procurement with partner companies to fulfil project requirements.
  • Prepare and send quotations, issue invoices, and follow up on payments.
  • Ensure smooth coordination from order confirmation through delivery, installation, and post-sale support.

CRM, Systems & Process Ownership (Non-Negotiable)

  • Own and maintain the CRM system — leads, deals, tasks, notes, and customer records.
  • Manage the entire sales pipeline using CRM, WhatsApp, and internal tools.
  • Ensure data accuracy, documentation, and timely stage movement.
  • Track follow-ups, payments, delivery milestones, and customer communications.
  • Use systems efficiently to reduce delays, errors, and dependency on others.

Service Excellence

  • Deliver a consistently high standard of customer service.
  • Handle customer concerns professionally and ensure timely resolution.
  • Represent the company and founder with integrity, clarity, and confidence at all times.

What We’re Looking For

Essential Skills & Experience

  • Fluent English with UK-style professional communication (highly desirable).
  • Strong sales, marketing, and relationship-building skills.
  • Excellent computer literacy and numeracy (mandatory).
  • Proven experience with CRM systems, digital tools, and business software.
  • Confident on camera and comfortable creating video content.
  • Highly organised, detail-oriented, and process-driven.
  • Self-motivated, ownership-driven, and target-focused.
  • Prior experience working with UK or European customers.
  • Willingness to travel across the UK as part of the role.
  • Driving License ( Not mandatory but preferred )

Preferred Background

  • Experience in interior design, construction, stone, kitchens, or project-based sales ( Not mandatory but preferred ).
  • Exposure to high-value or consultative sales environments.
  • Understanding of content-led growth and social media conversion funnels.

Salary & Benefits (UK Market Standard)

  • Salary: £30,000/- per annum (depending on experience)
  • Performance Incentives: Commission on successful transactions
  • Career Progression: Clear growth path into senior leadership
  • Stability: Long-term role in a growing UK business
  • Pension and statutory UK benefits


Apply Now

For more details email to email@work-tops.com