Returns & Refund Policy
SLABS / CUSTOMISED ITEMS
- 100% refund will be processed if you cancel the order within 24 hours of online checkout.
- 100% refund will be processed if you cancel the order before 48 hours of template. Beyond that, the deposit will be forfeited, and reschedule charges will apply.
- 30% of invoice value will be charged upon cancellation as a part of the holding fee for reserved items.
- In case of order cancellation after dispatch of raw material, they will be charged admin fee [£125] and applicable logistic fee, along with 30% of invoice value.
- No exchange/ return or refund request will be accepted for internationally imported/reserved materials.
- No exchange/ return or refund request will be accepted once the fabrication process has been initiated.
TILES AND OTHER ACCESSORIES
- 100% refund will be processed if you cancel the order within 24 hours of online checkout. Beyond that, 30% restocking plus applicable logistic fee will be charged.
- If you receive damaged items, you must contact us within 24 hours of delivery for exchange/return by email (info@work-tops.com + sales rep email account that carried out their purchase process).
- We will need details & pictures of the damaged items in order to rectify the issue and provide replacements (if applicable) as soon as we can.
- Once accepted by us for exchange or return, the items must be placed in the original packaging along with additional accessories if any.
- If we receive broken items that do not match with pictures sent by you, we can't process a refund.
- Deduction will be made if the value of the goods has been reduced upon our speculation.
- Apart from damage evidence, if a customer wishes to request for replacement/return for other various reasons within 24 hours, they shall bear the cost of transport and restocking.
- Once the customer states that they are happy with the items, whether in writing or call, exchange/return requests will not be accepted as it will be considered a fabricated case.
REMNANTS
Every interested customer must pay an advance deposit of £50 for offcut/remnant pieces [Stone Finding Service fee ]. Upon procurement of the desired remnant, the price of the stone will be adjusted within the deposited amount.
- In case of failure of procurement, the amount will be refunded back.
REFUND
*All refund amounts shall be received in the customer’s account within 7 to 25 working days from the date of email request upon receipt of items by us, following conditions mentioned above.