FAQ

  • How was Work-tops.com founded?
  • I want a Step-by-Step Guide on My Worktop Buying Process
  • Why should I choose Work-tops.com?
  • What are the materials available on Work-tops.com?
  • Who can register with Work-tops.com?
  • How and where do I register/ Sign-up
  • How much does Work-Tops.com charge?
  • What is meant by remnants?
  • Who can sell Remnants?
  • Do you charge any referral fee for selling Remnants?
  • How to list my remnants?
  • Do the remnant products have a unique ID?
  • Can the remnants be described and uploaded like other products?
  • Who can directly buy stones from work-tops.com?
  • Do you provide fabrication and installation services?
  • Who are your registered buyers?
  • Who are your registered sellers?
  • Do you provide product samples?
  • How does Work-tops help landlords/homeowners?
  • How does Work-tops help Architects & Designers?
  • How do I search?
  • How to request a quote?
  • Can I request a quote without signing up?
  • Are you VAT registered?
  • Where do you serve?
  • How to sell my stones on work-tops.com?
  • What type of stones can I sell
  • Why are there only nine types of materials allowed to be displayed for sale?
  • Should I pay for displaying my stones with work-tops.com?
  • What type of subscription plans do you have for registered users?
  • What is an On Demand page?
  • How many days does it take to approve and display my stones after upload?
  • How does the payment system work for suppliers?
  • Is there any maximum length set for stone description?
  • How to buy on Work-Tops.com?
  • Does your technical team support sellers in uploading stones?
  • Where to edit the stones that I have uploaded?
  • What should I fill in the product tag column while uploading stones?
  • What is the unique ID that I use for uploading stones?
  • How can the bulk upload format help the sellers?
  • Is it mandatory for sellers to upload stones only in this format?
  • How does the seller flow work with Work-Tops.com?
  • Do you share our details ?
  • How to upload stones on the seller dashboard?

SUSTAINABLE EFFICIENT & ECONOMY SOLUTION

How was Work-tops.com founded?

The founders of Work-tops.com learnt that various stone industry members, architects, contractors, as well as homeowners were spending large amounts of their valuable time looking for the right stone for their respective purposes, so, that’s how and why we came into existence. We are one common platform for every category of customers whose concerns revolve around natural and engineered stones, be it for selling, purchasing, as well as kitchen fabrication requirements. 

I want a Step-by-Step Guide on My Worktop Buying Process

  1. Browse Stone: You select the stone of your choice by browsing Work-tops Online Gallery
  2. Share the Diagram/Plan: You share your kitchen plan or other relevant measurements with us on by using following link
  3. Receive Estimate: Work-tops will promptly send you a detailed estimate based on your chosen stone and provided measurements.
  4. Accept the Quote and Pay Deposit: Secure your booking by accepting the quote and making a deposit. A deposit of £250 is required for template booking, or approximately 50% if reserving a specific block for natural stone.
  5. Template: Our experienced team will visit your site to conduct a precise template of your kitchen/space, ensuring a perfect fit for your chosen worktop.
  6. Receive Final Proforma: After the successful template process, Work-tops will issue your final proforma invoice.The amount may vary based on any on-site changes that occurred during the template.
  7. Complete Payment: Pay the remaining balance as specified in the final proforma to initiate the fabrication process of your custom worktop.
  8. Installation: Our dedicated team will visit your site to professionally install your customized worktop.
  9. Happy Review: Share your positive buying experience with us by leaving a review on Google and Trustpilot. Your feedback is valuable and contributes to our commitment to providing excellent service.

At every step, we aim to make your worktop buying process smooth, transparent, and tailored to your needs.

Why should I choose Work-tops.com?

For Fast, Flexible, Sustainable and Economical services

What are the materials available on Work-tops.com?

Our materials include natural and engineered stones viz; Granite, marble, quartz, quartzite, tiles, porcelain, slate, travertine and limestone. If you are looking for any stone outside of this category, or your desired stone name is not displayed in our collection, you can place an order with us through our email id  info@worktops.com. With our Buyer Demand facility it will be displayed to sellers across UK and Europe and those in possession of your material will notify us of it, that’s how we procure it for you. 

Who can register with Work-tops.com?

Registration is only required by the trade members of the KBB Industry like fabricators and stone suppliers. The registration process is completely free. All Homeowners, Architects, Contractors etc. can get assistance with their enquiries from Work-tops without the need to register.

How and where do I register/ Sign-up

This demo video should help you to learn how to register.

 

You can register and open a trade account on your name with the following link 

 Create a Trade Account

How much does Work-Tops.com charge?

Everything from registration to remnant selling is completely free with work-tops. We only charge the sellers a reasonable 10% of the total payment upon completion of sale.

The 10% is for the variety of services Work-tops gives to the customer: SEO  services, product promotion, proactive approach and customer engagement, assistance with sales , On Demand facility, bank charges and admin fee, etc.

What is meant by remnants?

A remnant implies half-cut slabs, off-cuts or damaged stone slabs which still have the potential to be used for other purposes. Our remnants program is an initiative to create an efficient and sustainable future in the Construction Industry thus it's a free service for trade members to sell theirs. Potentially useful and rare materials are better managed and energy usage is minimized by converting waste outputs of one person into input of another.

Who can sell Remnants?

All our registered members automatically receive a seller provision which they can use to list and sell their remnant product from their seller dashboard.

Do you charge any referral fee for selling Remnants?

No, we don't charge any referral fee for advertising offcut slabs, as this program comes under our Corporate Social Responsibility project.

How to list my remnants?

You can list your remnants by using seller login.

steps:

Go to the Seller product upload panel>>Log in to your panel>>click product>>product listing>>Add product >> Click Collection

Visual description in the undermentioned links

https://prnt.sc/vlzmrb

https://prnt.sc/vlzm5r

https://prnt.sc/vlzlba

Do the remnant products have a unique ID?

Yes, every product should have a unique ID to identify for showing that the product has different variants like Colour, Size, Finished type.

Can the remnants be described and uploaded like other products?

Yes, all remnants can be described according to their type and tags.

Who can directly buy stones from work-tops.com?

Only registered members from the KBB trade industry who have the facilities to handle the raw stone materials can buy directly from us. 

Homeowners can place an order for kitchen worktops. If they wish to buy the stone from us for kitchen fabrication purposes, we can arrange so upon receiving the details about their fabricator to whose location the raw material will be delivered. 

Do you provide fabrication and installation services?

Yes, we provide installation and fabrication services with our registered team of KBB fabricators that are based near to your location. They are well skilled and equipped to provide templating, fabrication and installation services for our products, with many years of experience in the stone industry.

Who are your registered buyers?

Experienced stonemasons and fabricators across the UK and Europe that deal with kitchen, bathroom and bedroom fabrication are verified and registered buyers of work-tops.com

Any fabricator, builder, stone masonry and other stone & construction industry professionals who have the facilities to buy & handle natural and engineered stones can register as a buyer with us.

Click here if you want to register as a buyer with us or email us at info@work-tops.com

Who are your registered sellers?

Stone suppliers from across the UK and EU who have their stocks in the UK and Europe are verified and registered as sellers with work-tops.com. Any stone manufacturer or trader who can serve the UK and Ireland customers within 10 working days can register as a seller with us.

Click here if you want to register as a seller with us or email us at info@work-tops.com

Do you provide product samples?

Yes, we do provide product samples of engineered stones but natural stones cannot be given as samples because of these reasons:

  •  They have a non-uniform colour distribution throughout. Picking up slabs on the basis of just sample checking will create confusions in later stages. We recommend customers to visit warehouses and pick natural stone slabs personally.

  • It is not practical to cut natural stone slabs for samples as they are extremely expensive.

How does Work-tops help landlords/homeowners?

Landlords/homeowners can easily find the best quality of their desired stones from suppliers all over the UK and EU, through Work-tops.com. If they do not have fabricators in contact, our registered team members based in their area can do the job after we forward the enquiry to them.

How does Work-tops help Architects & Designers?

Work-tops.com has simplified the process for them to avail of benefits like:

  • AI-enabled Image search for identifying products instead of having to search with name.

  • 12+ advanced filters to search

  • Efficient time management as they do not have to rummage multiple websites to contact suppliers and  fabricators. Work-tops has every category of requirement they need for their project.

  • They can get detailed information about stone, warranty, product origin, stock location etc.,

  • Free samples for engineered stones  & hassle-free delivery options.

  • They can get their designs executed with professional fabricators registered with us.

How do I search?

You may search for the material of your interest in the rectangular box at the top, either by 

  • Typing the name of it

  • Uploading the image (click on the camera icon)

  • Drawing (click on the drawing icon) 

How to request a quote?

Go to the “Stones” page, browse the stone of your desire and click on “Get a Quote” under them to know the price. You are required to enter basic information about your requirements including your contact information for us to reach you.

Some stones are listed by multiple sellers, so you can expect to get a better service by requesting a quote.

Can I request a quote without signing up?

Yes, you can request a quote without signing in. Homeowners can also use this option to request a quote for material and Templating, fabrication and installation services.

Are you VAT registered?

Yes, we are VAT registered and we charge VAT on all transactions made with work-tops.com.

Where do you serve?

We serve all customers across the UK and Ireland.

How to sell my stones on work-tops.com?

The traders and sellers of natural and engineered stones can start to sell their materials by registering with Work-tops.com, followed by display of their stones from their individual seller dashboard.

What type of stones can I sell

All our registered sellers can display, advertise, sell and manage Granite, Marble, Quartz, Tiles, Slate, Travertine, Limestone, Porcelain, Quartzite, Sandstone, Onyx, Semi-precious stones and much more.

Why are there only nine types of materials allowed to be displayed for sale?

All natural and engineered stones can be displayed and advertised at work-tops.com. If your stone category is not preexisting we are happy to create a new category for you. Please send your concerns at info@work-tops.com

Should I pay for displaying my stones with work-tops.com?

No, it is completely free for sellers registered with us to display 50 stones under Free Seller Account. To know more about subscription plans please email us at info@work-tops.com

What type of subscription plans do you have for registered users?

We have four different subscription plans for our registered users:

  • Free Buyer Account

  • Free Seller Account 

  • Seller Premium Account 

  • Seller Professional Account 

To know more about subscription plans please email us at info@work-tops.com

What is an On Demand page?

Our On Demand page is for sellers and buyers to list or supply the stones that are either unavailable on our collection or out of stock. All our registered sellers will receive the enquiry details on their sales inbox and the one in possession can supply the material. Sellers can use this page to serve the stones on demand in the market.

How many days does it take to approve and display my stones after upload?

We usually do it immediately but it can take upto 5 days to approve your stones and display them live on our website, unless it's a completely new category. It also varies depending on the volume of items which you have uploaded.

How does the payment system work for suppliers?

We usually make the payment to the supplier immediately after delivery confirmation.

Is there any maximum length set for stone description?

No, this depends on the stone’s detail but it's advised to have a minimum of a 200 word description as they usually perform well among the buyers. 

Get a glimpse through this link https://prnt.sc/vlyvnp

How to buy on Work-Tops.com?

Any registered buyer can buy products by signing in with their buyer login on our online marketplace.

Does your technical team support sellers in uploading stones?

Yes, our technical team supports sellers in all possible ways. If sellers need any help regarding uploading their stones they can write to us at info@work-tops.com and our technical team will support them.

Where to edit the stones that I have uploaded?

Go to work-tops seller panel login >>Product Listing>>find product>>action >>Edit

          https://prnt.sc/vl80za

What should I fill in the product tag column while uploading stones?

During Bulk stone Upload you can leave the tag column empty, we will enhance this feature for you to opt for the best SEO result.

During Single stone Upload, you can choose a tag related to your stone, for the best SEO result.

What is the unique ID that I use for uploading stones?

Unique ID is for identification of the stones, it can be numeric or alphanumeric used to identify the stone.

How can the bulk upload format help the sellers?

This format is helping the sellers to organize, upload and manage their Stone upload with ease.

Is it mandatory for sellers to upload stones only in this format?

Yes, it is mandatory for sellers to upload the stones using this model format so that we can verify them and display them live.

How does the seller flow work with Work-Tops.com?

Seller process flow 

 

Seller flow

 

Do you share our details ?

We take privacy very seriously. We do not share any of your details for our personal benefits. Your information may only be shared with our third-party partners to offer our services seamlessly.

How to upload stones on the seller dashboard?

Single Product Upload guide : Click here to know more 

Bulk product upload guide: Click here to know more