Due to changes in lighting, materials may appear different in pictures than it does in real life.
Despite our best efforts to display the correct price, the material's pricing is subject to change without notice due to varying shipping costs caused by ongoing wars and international conflicts.
Refund Policy
At Work-tops.com, we take pride in crafting customised engineered stone worktops to meet your exact specifications. Due to the bespoke nature of these products, our refund policy is outlined as follows:
1. Non-Refundable Items
- Custom-made worktops are non-refundable once production has begun.
- Any cancellations after templating or fabrication will not be eligible for a refund.
2. Order Cancellations
- Cancellations before templating may be eligible for a refund, subject to an administrative fee.
- If materials have already been sourced or work has commenced, cancellation charges will apply.
3. Faulty or Incorrect Products
- If the worktop arrives damaged, defective, or incorrect due to an error on our part, we will either repair, replace, or offer a partial refund.
- Any issues must be reported within 24 hours of delivery with supporting photographs.
- Minor variations in colour, veining, or texture are inherent to engineered stone and will not be considered defects.
4. Installation & Acceptance
- Once installed, the worktop is deemed accepted and is no longer eligible for refund or replacement.
- Any concerns must be raised before installation.
5. Returns & Adjustments
- As worktops are custom-made, returns are not accepted.
- Modifications after installation may incur additional charges.
For further assistance, please contact our customer service team at info@work-tops.com.
At Work-Tops.com, we are committed to providing a smooth and efficient delivery experience. Please review our shipping terms before placing your order.
Delivery Coverage
We currently deliver within Mainland UK only. For deliveries outside this area, please contact us on 0330 113 5868 before placing your order. We will assess availability and provide further guidance.
Shipping Charges & Estimated Delivery Time
- Shipping charges are calculated based on the distance from our London and Worcester factories.
- This material is supplied from our London factory.
- Estimated delivery time: 3 to 7 working days.
Delivery Terms
- Deliveries are made to ground floors or designated parking areas if access is restricted.
- If your location is inaccessible, alternative arrangements may be required.
- Additional charges may apply for special delivery requests.
For any shipping-related enquiries, please contact our support team at info@work-tops.com.
